Terms of use
Welcome to eZkrt Grocery !
Thank you for choosing eZkrt Grocery. Below, you will find the terms and conditions that govern the use of our services, ensuring that we deliver our offerings with the highest standards.
Please take the time to carefully read the following terms and conditions. They contain crucial information regarding your rights and responsibilities, along with important limitations and exclusions that apply to your purchases.
1. General Scope
eZkrt Grocery offers software-driven delivery services for a variety of goods, including food, beverages, and other Grocery items (collectively referred to as "Groceries"). These Terms of Service apply whenever you access or use eZkrt’s Grocery website (collectively, the "Services").
By accessing or using our Services, you acknowledge and agree to these Terms of Service.
eZkrt Grocery serves as a platform that facilitates the exchange of services between users ("User") who wish to order Groceries and our partnered shops ("Shops") that are ready to collect and deliver the ordered items.
2. REGISTRATION AND ORDERING PROCESS
2.1. REGISTRATION
As the sole authorized User of any account (Account) you create using our Services, your registration constitutes your acceptance of the Terms of Service and Privacy Policy. You affirm that you are at least 21 years of age. All information provided during registration must be complete and accurate, and it is the User's responsibility to keep their information up to date via the Service's interface. eZkrt Grocery is not liable for any unauthorized use of your account and disclaims any responsibility for such incidents. If you suspect unauthorized use of your Account, notify eZkrt Grocery immediately at queries@ezkrtgrocery.com. By providing your mobile number to eZkrt, you consent to receive communications, including notifications, promotional offers, and service updates.
2.2. ORDER PLACEMENT / CONTRACTUAL RELATIONSHIP
When placing an order via our application or website, you confirm the accuracy of all provided information. Orders are confirmed within the Service interface. Please note, no contractual relationship exists between you and eZkrt Grocery. eZkrt Grocery reserves the right to decline any order at its discretion. You may schedule orders for specific times, dates, weeks, or months, depending on Service availability.
2.3. VARIETY LIMITATIONS
Product availability and pricing for Groceries may vary depending on the delivery location.
2.4. VOLUME LIMITATIONS
Ezkrt may contact you to confirm your order in the following cases:
- If your order exceeds 100 items or includes 15 or more of the same item.
- If your order requires more than one delivery personnel due to volume.
Ezkrt reserves the right to limit delivery quantities for certain products.
2.5. AMENDING AND CANCELLING ORDERS
Once confirmed, orders may not be amendable due to technical constraints. You can cancel a confirmed order within a limited time frame before it is dispatched for delivery, in accordance with the Service's technical specifications.
2.6. INCOMPLETE ORDER FULFILLMENT / SUBSTITUTION
Ezkrt Grocery strives to deliver all ordered products in the correct quantity and of high quality. However, Groceries are subject to stock availability and human error. eZkrt Grocery reserves the right to amend your order, in whole or in part, at any time and without liability or compensation, to remove items that are out of stock, damaged, spoiled, or otherwise unavailable. In the event of a substitution, we will aim to keep the price consistent with the brand you ordered, though the price may increase if a higher-valued replacement is provided. We endeavor to ensure all listed items are available, but if a product is out of stock, we may notify you via push notification to select a substitute.
If an item is not delivered but billed, a credit will be issued to your account after eZkrt Grocery becomes aware of the issue. Subsequent delivery of the missing item is not guaranteed, and no further compensation is provided. Should circumstances beyond our control prevent us from supplying a particular item, eZkrt Grocery will not be liable. If a substitute product is offered, you have the right to reject it. Fulfillment of unusually large orders is subject to the Shop's discretion. Additionally, eZkrt Grocery may transfer your order to another shop without prior notice if the original shop cannot fulfill the order. In such cases, the total value of the goods will match or be lower than the original shop's pricing, and the payment method will remain unchanged.
3. DELIVERY
3.1. Delivery of Groceries
Groceries will be delivered directly to the address specified by the User. Depending on the nature of the goods and the delivery location, deliveries will be managed either by the Shop's personal delivery service, a delivery partner, or the eZkrt Grocery delivery team. Deliveries will be made to the front door of private residences (where accessible) and to the reception desk of business Users.
3.2. Delivery Times and Adherence to Delivery Periods
Ezkrt Grocery strives to deliver groceries within the Same Day or Next Day, depending on the location or as scheduled. However, eZkrt Grocery cannot guarantee that these delivery timeframes will always be met due to factors beyond our control. As such, eZkrt Grocery shall not be held liable for any deliveries made outside the expected delivery timeframe.
3.3. Delivery Receipt
The responsibility of providing a receipt upon delivery lies with the Shop.
3.4. Cancellation of Delivery by Ezkrt Grocery
In cases where delivery is not feasible due to circumstances beyond Ezkrt’s control—such as an incorrect delivery address, the recipient's absence, restricted access, inclement weather, or similar issues—eZkrt Grocery reserves the right to cancel the User’s order. In such instances, the User is not entitled to any compensation. However, if the payment was made online, eZkrt Grocery will initiate a refund as soon as possible after the order is canceled. The bank is responsible for transferring the refunded amount to the User's account, typically within 5-7 working days.
4. PRICES AND PAYMENT
Ezkrt Grocery endeavors to provide accurate and up-to-date pricing, product availability, and promotional information. However, discrepancies may occur, and eZkrt Grocery shall not be held liable in such cases.
4.1. Prices
All prices are quoted in the local currency of the country where eZkrt Grocery operates. In countries where VAT is applicable, the prices displayed on the app/website will be inclusive of VAT. For goods charged by weight (e.g., fruit, meat, cheese), the price per unit will apply. The quantity and price charged for such goods may differ from the original order. For pre-packed and price-labeled fresh products, the applicable price is the one in effect when the order is prepared. eZkrt Grocery reserves the right to update prices at any time.
4.2. Payment Methods
Payments can be made online using a credit or debit card in the currency of the country where the User is located at the time of ordering.
If you make a payment on our website or application, your payment details will be securely transmitted directly to our payment provider.
The cardholder should retain a copy of the transaction records and Merchant policies and rules.
The order will be processed once payment is cleared by the bank.
5. PRODUCT DECLARATION
5.1. Product Information
We make every effort to keep product information in the Service up-to-date. However, in rare cases, the information may differ from the details printed on the product packaging. In such cases, the packaging information takes precedence. As recipes may change, we recommend regularly checking the ingredients list and allergy information on the packaging.
6. GUARANTEE OF DATA COMMUNICATION
Due to the inherent limitations of internet technology, eZkrt Grocery cannot guarantee uninterrupted or error-free service for the online shop. Ezkrt accepts no liability for any technical or electronic issues that may arise during sales transactions, including delays in order processing or acceptance.
Users are responsible for ensuring the accuracy of delivery addresses. eZkrt Grocery will not be held liable for any issues arising from incorrect addresses. All Goods preparation and delivery are the responsibility of the Merchant accepting the order. While Merchants will strive to meet specified delivery times, unforeseen circumstances may cause delays, which cannot be guaranteed. EZkrt Grocery will notify Users in the event of any significant delay.
7. DISCOUNTS, PRIVILEGES & VOUCHERS
7.1. SPECIAL OFFERS
The User acknowledges that offers available through eZkrt Grocery may differ from those available via other sales channels.
8. CUSTOMER SERVICE & COMPLAINTS
eZkrt Grocery Customer Service is available to address any inquiries, issues, or complaints related to Ezkrt Grocery services. Users can contact eZkrt Grocery via email at queries@ezkrt.com, send a message through the app, or call the customer service line at 80039578. Missing items must be reported immediately upon receipt of the groceries; otherwise, the groceries will be considered accepted by the User as being in perfect condition. Any latent defects must be reported to Ezkrt Grocery Customer Service as soon as they are discovered, subject to certain limitations regarding error acknowledgment.
9. GENERAL TERMS
9.1. DATA PROTECTION
Data collected by eZkrt Grocery is treated as confidential and handled in good faith. Upon registration, your data, including your last name, first name, address, email address, and phone number, is collected for business and marketing purposes. In addition to the data explicitly provided, information is automatically gathered from log files when you access the Services interface. eZkrt Grocery distinguishes between master data (e.g., IP address, time, and date of access) and activity data (e.g., name of the accessed file, paths clicked on). This data is assessed anonymously for statistical purposes. eZkrt Grocery may share your address, phone number, and other required information with partner supermarkets or sellers to fulfill orders or align with CRM systems.
9.2. RELEASE
You agree that neither eZkrt nor its affiliates or licensors are responsible for the fitness or conduct of any shop. Neither Ezkrt Grocery nor its affiliates or licensors will be liable for any claim, injury, or damage arising from the acts or omissions of any shop. In the event of a dispute with any shop, you hereby release eZkrt, its officers, directors, employees, subsidiaries, affiliates, agents, and representatives from any and all claims, liabilities, costs (including attorney's fees), losses, or damages of every kind and nature, known and unknown, arising out of or in any way connected with such disputes.
9.3. No Cancellations Policy
eZkrt Grocery does not offer a general right of cancellation for any orders once they have been confirmed. Instead, any issues or disputes arising from the order will be reviewed and addressed on a case-by-case basis, at the sole discretion of eZkrt. Depending on the nature of the complaint or issue, eZkrt Grocery may, at its discretion, choose to resolve the matter through appropriate measures, which may include but are not limited to, rectifying the issue or offering compensation. Any such resolutions will be final and binding, and eZkrt Grocery reserves the exclusive right to determine the adequacy of the resolution or compensation provided.
9.4. SHOP LICENSE/ SUBMISSIONS
The Service may now or in the future permit the submission, sharing, or publishing of photographs, communications, or other content submitted by you and other users ("User Submissions"). Except for personally identifiable information, which is covered under the eZkrt Grocery Privacy Policy available at https://ezkrtgrocery.com/privacy-policy/, any User Submission transmitted or posted to the Software Applications will be considered non-confidential. By submitting any User Submission to eZkrt, you grant eZkrt Grocery a perpetual, worldwide, non-exclusive, royalty-free, sublicensable, and transferable license to use, reproduce, distribute, prepare derivative works of, display, and perform the User Submission in connection with the Services, the Support, and eZkrt's business. We grant each User of the Service a non-exclusive license to access their User Submissions through the Service and to display and publicly perform such User Submissions as permitted through the functionality of the Service and under these Terms and Conditions.
In connection with the User Submissions, you agree not to submit material that:
- is copyrighted, subject to privacy or publicity rights, or otherwise subject to third-party proprietary rights unless you own such rights or have permission from the owner to submit the material and grant eZkrt Grocery all of the license rights granted herein;
- is unlawful, obscene, harassing, defamatory, libelous, pornographic, hateful, racially or ethnically offensive, or otherwise inappropriate;
- could damage the reputation of eZkrt Grocery or any third party; or
- impersonates another person.
eZkrt Grocery reserves the right to remove any User Submissions at its sole discretion and without notice or liability to you or any other person. eZkrt Grocery does not endorse any User Submission or any opinion, recommendation, or advice expressed therein and expressly disclaims any and all liability in connection with any User Submission. You understand and agree that you may be exposed to User Submissions that are inaccurate, offensive, or otherwise objectionable, and you agree to waive any legal or equitable rights or remedies you may have against eZkrt Grocery in this regard.
eZkrt Grocery may provide links to Software Applications owned or operated by third parties. eZkrt Grocery does not endorse the content or any products or services available on such Software Applications and is not responsible for such content or its security.
9.5. DISCLAIMER
Use of the Support is entirely at your own risk. Changes are periodically made to the Software Applications and may be made at any time without notice to you. The Support is provided on an "as is" basis without warranties of any kind, either express or implied, including, but not limited to, warranties of merchantability, fitness for a particular purpose, and non-infringement. eZkrt Grocery makes no warranties or representations about the accuracy or completeness of the content provided through the Support or the content of any Software Applications linked to eZkrt's Software Applications.
eZkrt assumes no liability or responsibility for any
- errors, mistakes, or inaccuracies of content;
- personal injury or property damage, of any nature whatsoever, resulting from your access to and use of eZkrt's Software Applications or the Support;
- unauthorized access to or use of eZkrt's secure servers and/or any personal or financial information therein.
eZkrt Grocery does not warrant that the Software Applications will operate error-free or that the Software Applications and their server are free of computer viruses or other harmful goods. If your use of the Software Applications results in the need for servicing or replacing equipment or data, eZkrt Grocery shall not be responsible for those costs.
To the fullest extent permitted by law, eZkrt Grocery disclaims all warranties, whether express or implied, including, without limitation, the warranty of merchantability, non-infringement of third-party rights, and the warranty of fitness for a particular purpose. eZkrt Grocery makes no warranties about the accuracy, reliability, completeness, or timeliness of the content, services, support, software, text, graphics, or links. eZkrt Grocery and its affiliates and licensors cannot and do not guarantee that any personal information supplied by you will not be misappropriated, intercepted, deleted, destroyed, or used by others.
9.6. LIMITATION OF LIABILITY
You acknowledge and agree that eZkrt Grocery shall not be liable for any direct, indirect, incidental, special, consequential, or exemplary damages arising out of or in connection with
- your use of the support services;
- the conduct or suitability of any customer;
- your interaction with or browsing of the software applications or any links to other software applications from this software.
This limitation of liability applies even if eZkrt Grocery has been advised of the possibility of such damages.
Additionally, you agree that eZkrt Grocery shall not be liable for any damages resulting from the interruption, suspension, or termination of services, including, without limitation, any direct, indirect, incidental, special, consequential, or exemplary damages, whether such interruption, suspension, or termination was justified or not, negligent or intentional, inadvertent or deliberate.
In no event shall eZkrt's total liability to you for any losses exceed the amounts paid by you to eZkrt Grocery under this agreement. Some jurisdictions do not permit the limitation or exclusion of warranties or liability for incidental or consequential damages, so some of the above limitations may not apply to you. In such cases, the relevant provision shall be deemed severable from this agreement, and the remaining provisions shall continue in full force and effect.
9.7. WAIVER
No waiver of any rights or remedies by eZkrt Grocery shall be effective unless made in writing and signed by an authorized representative of eZkrt. The failure by eZkrt Grocery to exercise or enforce any rights conferred upon it by the Terms of Service shall not be construed as a waiver or variation of such rights, nor shall it prevent the exercise or enforcement of those rights at any subsequent time.
9.8. INDEMNITY
You agree to defend, indemnify, and hold harmless eZkrt, its officers, directors, employees, agents, and affiliates (each, an "Indemnified Party"), from and against any losses, claims, actions, costs, damages, penalties, fines, and expenses, including, without limitation, attorneys' fees and expenses, that may be incurred by an Indemnified Party arising out of, relating to, or resulting from your unauthorized use of the Software Applications or any breach by you of the Terms of Service, including, without limitation, any actual or alleged violation of any federal, state, or local statute, ordinance, administrative order, rule, or regulation. eZkrt Grocery shall promptly notify you of any such claim, suit, or proceeding and shall have the right, at your expense, to control the defense of such action.
9.9. TERMINATION
eZkrt Grocery reserves the right, at its sole discretion, to modify or discontinue any Service, or to modify, suspend, or terminate your access to the Service or Support, for any reason, with or without notice, and without liability to you or any third party. In addition to suspending or terminating your access, eZkrt Grocery reserves the right to pursue appropriate legal action, including, without limitation, civil, criminal, or injunctive remedies. Even after your right to use the Support is terminated, your obligations under this Agreement shall remain enforceable. You may terminate your Account at any time; however, eZkrt Grocery does not guarantee the immediate termination of your account due to potential technical limitations. All provisions that by their nature should survive to give effect to these terms shall survive the termination of your account.
9.10. NO AGENCY
This Agreement does not create any independent contractor, agency, partnership, joint venture, employer-employee, or franchiser-franchisee relationship between you and eZkrt Grocery.
9.11. CHANGES TO THE AGREEMENT
eZkrt Grocery reserves the right, at its sole and absolute discretion, to change, modify, add, supplement, or delete any terms and conditions of this Agreement, effective with or without prior notice. Your continued use of the Software Applications or Support after any revisions to this Agreement constitutes your complete and irrevocable acceptance of such changes.
Contact Us
If you have any comments or questions, please do not hesitate to reach out to us at queries@ezkrtGrocery .com.