Return Policy

Non-Returnable and Non-Exchangeable Products

Products delivered through the eZkrt Grocery Platform are non-returnable, non-replaceable, and non-exchangeable unless explicitly allowed under a return or exchange policy specific to the product. If such a policy exists, any request for a return or exchange must strictly adhere to the terms, timelines, and conditions outlined therein. Customers are strongly advised to review the applicable return or exchange policy for each product prior to initiating any such request.

Any cancellation, return, or refund of items or orders shall be in accordance with the consumer protection laws and regulations applicable in the UAE.