Payment Terms and Policy 

At eZkrtgrocery, we are committed to providing transparent and straightforward payment processes to ensure a seamless shopping experience for all users. By placing an order on our website, you agree to the following payment terms and conditions:

Commitment to Payment:

When placing an order through eZkrtgrocery, you acknowledge and accept your obligation to pay the total amount corresponding to the current price of the products, along with any applicable delivery fees, taxes, or other charges as indicated at checkout. These charges are determined based on the details provided during the order process and are subject to applicable laws and regulations.

Modes of Payment

We offer a variety of payment options to cater to your convenience, each outlined below:

      1.  Online Payments:   

• We accept payments made using Visa and MasterCard credit or debit cards. Transactions can be processed in AED or other currencies as agreed upon at the time of purchase.   
• Payments made via debit cards, domestic and international credit cards, and internet banking are also supported, ensuring flexibility for users across various banking platforms.

      2.  Cash on Delivery (COD):

For eligible orders, you can choose the Cash on Delivery option. This allows you to pay in cash directly to the delivery agent upon receipt of your order. Please note that additional fees may apply  for COD services, which will be clearly communicated before confirming your order.

      3. Card on Delivery

We offer the convenience of Card on Delivery for eligible orders, enabling you to pay using your credit or debit card directly to the delivery agent at the time of order receipt. This method requires access to a portable payment terminal provided by our delivery personnel.

        Important Notes Regarding Payment Methods

     1.  Security and Authentication:

• All online transactions on eZkrtgrocery are conducted through secure payment gateways to ensure your financial information remains protected. 
• Card details entered during payment are encrypted and processed in compliance with applicable data protection standards.

     2. Currency Conversion and Charges:

• In cases where payments are made in currencies other than AED, the exchange rate applicable at the time of payment will be determined by your issuing bank or payment provider.
• Any additional charges, including currency conversion fees, may be levied by your financial institution and are beyond the control of eZkrtgrocery.

      3.  Eligibility and Restrictions:

• The availability of payment options such as Cash on Delivery or Card on Delivery may vary depending on the order value, delivery location, or other criteria determined by eZkrtgrocery.
• Orders placed through fraudulent means or involving suspected misuse of payment instruments will be subject to cancellation, and legal action may be pursued if necessary.

    4. Refunds and Cancellations:

Any refunds for canceled or returned orders will be processed through the original payment method used during the transaction. The timeline for refunds may vary based on the  payment provider’s policies and will be communicated to you.

      5. Customer Responsibility:

By completing a transaction, you affirm that the payment information provided is accurate and that you are authorized to use the  selected payment method.

At eZkrtgrocery, we strive to ensure that your shopping journey is convenient, secure, and reliable. If you have any questions or require further assistance with payment-related queries, our customer support team is available to assist you.