FAQ - eZkrt Grocery

Welcome to the EZKRT Grocery FAQ page! Here, you’ll find answers to some of the most common questions. If you have further inquiries, feel free to reach out to our customer service team.

 General Questions

1.  What is eZkrt grocery?

eZkrt grocery is your one-stop online shop for fresh groceries and everyday essentials, delivered straight to your door. We aim to provide a convenient shopping experience with a wide selection of high-quality products.

2.  How do I place an order?

Simply browse our website, select your desired products, and add them to your cart. Once you’re ready, proceed to checkout, fill in your delivery details, and choose your payment method. It’s that easy!

Delivery Information

3.  What areas do you deliver to?

We currently deliver to all regions of the United Arab Emirates. Check our website for the most up- to-date delivery zones.

4.  How long does delivery take?

Typically, orders are delivered within the same day if your region is Dubai. Next day delivery is applicable to all other Emirates. You will receive a confirmation email with tracking details once your order is dispatched.

Payments

5.  What payment methods do you accept?

We only accept card payment method, fulfilled upon order confirmation.

Returns and Refunds

6.  What is your return policy?

At eZkrt grocery, we do not accept returns on products unless they arrive damaged. If you receive a damaged item, please inform us within the 15 minute window upon delivery so we can resolve the issue promptly.

7.  How do I report a damaged item?

If you receive a damaged product, please contact our customer service team immediately. Provide your order number and details about the damaged item, and we will assist you with the next steps.

Customer Support

8.  How can I contact customer support?

You can reach our customer support team via email at support@ezkrtgrocery.com or on our toll free number (800-39578). We’re here to help you with any questions or concerns!

9.  What are your customer support hours?

Our customer support team is available from 8AM - 6PM, everyday. We aim to respond to all inquiries as quickly as possible.

Additional Questions

10.  Do you offer discounts or promotions?

Yes! Keep an eye on our website and subscribe to our newsletter for the latest promotions and special offers.

11.  Can I edit or cancel my order after placing it?

Once an order is placed, it cannot be modified or canceled. Please double-check your order before completing your purchase.

Thank you for choosing eZkrt grocery! We look forward to serving you. If you have any further questions, don’t hesitate to get in touch!