Cancellation Policy

eZkrt Grocery takes user satisfaction very seriously. In the case of problems with your goods and services order, please contact eZkrt Grocery Platform through our live chat or customer support, and we will assist you in accordance with the provisions stipulated under the Cancellation Policy.

Cancellation Policy.

1.Non-Cancellable Orders 

Orders placed through the eZkrt Grocery Platform are considered final and cannot be canceled by the user under any circumstances. Once an order is confirmed, it is processed immediately to ensure timely delivery, leaving no provision for cancellation requests initiated by the user.

2. Exceptions

Any exception to this policy shall be explicitly stated in the terms and conditions specific to the product or service. Where such exceptions apply, users must adhere strictly to the outlined terms, conditions, and timelines for submitting a cancellation request.

3. Advisory

Users are strongly advised to review all order details carefully, including product descriptions, quantities, and delivery schedules, before confirming their order.
  

When We Might Cancel Your Order.

We understand that circumstances can change, and that’s okay. Below are common reasons why we might cancel your order:

1. Delayed Payment:

If the payment for your order is delayed or not successfully completed at the time of placing the purchase.

2. Missing Information

If we request the necessary information to fulfill your order and it’s not provided within a reasonable timeframe.

3. Delivery Issues:

If you do not allow us to deliver the products or fail to collect them within a reasonable time.

4. Bulk Orders:

If there is an attempt to place bulk or multi-order purchases flagged as unusual or potentially unauthorized.

5. Product Unavailability:             

If the product(s) you ordered are not available for fulfillment.

Discount Voucher Usage:

  • Each voucher can only be used once.
  • Vouchers have expiration dates, even if an order using them doesn’t go through successfully.