At eZkrtgrocery, we recognize the importance of your privacy and your control over personal data. Our Account Deletion Policy is designed to provide a transparent and straightforward process for users seeking to remove their accounts from our platform. Please review the steps and considerations outlined below to understand the process.
- Requesting Account Deletion: Account deletion requests can only be initiated by contacting our customer support team. Unfortunately, users cannot submit deletion requests through our mobile app or website.
- Verification and Order Clearance: Once a user requests account deletion, our dedicated team promptly takes action. We begin by verifying the authenticity of the request and proceed to resolve any pending orders, returns, cancellations, or refund requests associated with the account. This ensures all transactions are finalized before initiating the deletion process.
- Account Deletion Process: After successful verification and resolution of pending activities, the account deletion process is initiated. We prioritize the privacy and security of our users’ data. However, while the account is deleted, certain information, such as past order details, will be retained in compliance with applicable laws and regulations.
- Criteria for Deletion Request Processing: To successfully process a deletion request, users must meet the following criteria:
- All pending orders, returns, cancellations, or refund requests must be resolved.
- Users must not have any outstanding obligations or unresolved issues associated with their eZkrtgrocery account.
If these conditions are unmet, the deletion request will not be processed until all relevant matters are resolved. This ensures users leave the platform with a clean slate.
5. Post-Deletion:
Upon successful deletion, users will no longer be able to log in with the same credentials. The process permanently removes the account and associated data from active use. However, for compliance and record-keeping purposes, certain information, such as past order details, may remain in our database for a specified duration.
6. Reuse of Email ID:
We understand circumstances may change, and users may wish to return to eZkrtgrocery in the future. After the successful deletion of an account, users can create a new account using the same email ID. If you have opted for temporary deactivation, you can reactivate your account by contacting our customer support team.
Account Deletion Policy: Data Removal.
When you request the permanent closure of your eZkrtgrocery account and the deletion of your data, please note the following:
- Loss of Access: Initiating an account closure request will result in the loss of access to eZkrtgrocery services and any digital content linked to your account credentials.
- Irreversible Closure: Once deleted, the account cannot be recovered. This includes the inability to retrieve order history, generate proof of purchase, or access invoices.
- Impact on Related Accounts: Deletion of your account also affects any related accounts, features, or services connected to the same credentials within the eZkrtgrocery ecosystem.
At eZkrtgrocery.com, we are committed to delivering a secure and user-focused online shopping environment. While parting ways is never easy, we aim to make the account deletion process straightforward and hassle-free. For further assistance, our dedicated customer support team is always ready to help.